Description

Aryeo is the leading software platform for real estate photographers and media companies. Our vertical SaaS product helps photographers do everything from online scheduling and payment processing to file delivery and management. We currently power thousands of photography businesses, who in turn provide the content for hundreds of thousands of real estate listings across the US, Canada and rest of the world. Aryeo is backed by the VCs who invested in companies like DoorDash and Robinhood, and built companies like Shutterstock from the ground up.

About the Role

The Customer Support Specialist will interact with new and existing customers to assist them with their concerns or issues. Your goal is to make life easier for our clients (and their clients) every step of the way, in a helpful and positive manner. We're seeking someone who enjoys helping others and would be supporting the businesses and people that rely on our software every day.

What You’ll Do

Research, respond to, and resolve customer requests and issues via email and chat. Become an expert in our product. Perform troubleshooting of products and embedded partner applications with both technical and soft skills. Reproduce customer issues, determine user-error vs bugs and submit to engineering for further review. Work closely with our smallest and largest customers to solve the most challenging support interactions.

What We’re Looking For

The ideal candidate is a team player who is a fast learner, tech-savvy, and well written/spoken. You thrive in the fast-paced, dynamic start-up environment and can easily adapt to change. You’re a proactive thinker that does not shy away from tackling new challenges and your commitment to excellence speaks for itself. You’re a critical problem solver, and hungry to create a world-class second to none customer experience.

This is a high-impact position with substantial growth and career development opportunities given the early stage and rapid growth trajectory of the company. To be successful, you’ll need to practice empathy, quick thinking, and an understanding of SaaS applications. Most importantly, you’ll be a partner to our clients as they grow their business.

Requirements

• Must speak & write fluent english
• Bachelor’s degree
• 3+ years experience in a Technical Support team
• 4+ years of customer support experience
• Experience in building customer relationships
• Proven track record of identifying case trends & working with management to track & resolve issues
• User experience of CRM systems
• Excellent written & verbal communication skills
• Empathetic & willingness to help where needed
• You are motivated by delighting our customers & helping them
• Customer service-oriented personality
• Comfortable working in a fast-paced, quick-changing environment
• Broad knowledge of online software & relevant technologies

This is a high-impact position with substantial growth and career development opportunities given the early stage and rapid growth trajectory of the company. To be successful, you’ll need to thrive in a fast paced remote environment, practice empathy, quick thinking, and have an understanding of SaaS applications. Most importantly, you’ll be a partner to our clients as they grow their business.

Core Competencies

• Fast learner who can understand and articulate technology at a high level
• Thrives in a fast-paced work environment with constant change
• A natural problem solver who prefers to own responsibilities
• Excellent verbal and written communication skills
• Respectfully handles criticism
• Strong client-facing problem solving and communication skills

Bonus: Real Estate Industry experience

Benefits

• Monthly healthcare stipend
• 13 month pay (paid in December)
• Remote activities with the entire company