Aryeo is the leading software platform for real estate photographers and media companies. Our vertical SaaS product helps photographers do everything from online scheduling and payment processing to file delivery and management. We currently power thousands of photography businesses, who in turn provide the content for hundreds of thousands of real estate listings across the US, Canada and rest of the world. Aryeo is backed by the VCs who invested in companies like DoorDash and Robinhood, and built companies like Shutterstock from the ground up.
About the Role
The Customer Support Specialist will interact with new and existing customers to assist them with their concerns or issues. Your goal is to make life easier for our clients (and their clients) every step of the way, in a helpful and positive manner. We're seeking someone who enjoys helping others and would be supporting the businesses and people that rely on our software every day.
What You’ll Do
Research, respond to, and resolve customer requests and issues via email and chat. Become an expert in our product. Perform troubleshooting of products and embedded partner applications with both technical and soft skills. Reproduce customer issues, determine user-error vs bugs and submit to engineering for further review. Work closely with our smallest and largest customers to solve the most challenging support interactions.
What We’re Looking For
The ideal candidate is a team player who is a fast learner, tech-savvy, and well written/spoken. You thrive in the fast-paced, dynamic start-up environment and can easily adapt to change. You’re a proactive thinker that does not shy away from tackling new challenges and your commitment to excellence speaks for itself. You’re a critical problem solver, and hungry to create a world-class second to none customer experience.
This is a high-impact position with substantial growth and career development opportunities given the early stage and rapid growth trajectory of the company. To be successful, you’ll need to practice empathy, quick thinking, and an understanding of SaaS applications. Most importantly, you’ll be a partner to our clients as they grow their business.
This is a high-impact position with substantial growth and career development opportunities given the early stage and rapid growth trajectory of the company. To be successful, you’ll need to thrive in a fast paced remote environment, practice empathy, quick thinking, and have an understanding of SaaS applications. Most importantly, you’ll be a partner to our clients as they grow their business.
Bonus: Real Estate Industry experience