Support

Frequently Asked Questions

Sunday, September 8, 2019

Pricing

How much does Aryeo cost?

Listings on Aryeo start at just $2 for content only delivery and just $6 to add a property website. Please see our Pricing page to learn more about our pricing structure.

How do I purchase more credits?

You can purchase additional credits when you are logged in to your account by clicking your name in the upper right corner and selecting “Buy Credits.”

Payment Processing

What payment processing do you use?

Stripe powers our payment processing system.

Can I set my own photo packages and prices?

Yes — You have complete control over your business and are fully able to customize the packages and prices that you offer to your customer. Our goal is to help you run your business the way you want to.

Do clients pay prior to receiving their images from me?

You have the option to deliver the images and tour to your client before they have paid or have them complete payment prior to them having access to download the images.

Images

Is there a limit to the number of images I can upload?

There is no limit to the number of images that you can upload, however an excess of images my cause for lower speeds when creating, editing, and viewing your tour.

What size photos should I upload?

Upload your highest quality image sizes, and we’ll process them for you, providing a series of sizes — including print and web quality resolutions — for agents to download.

Virtual Tours

Is my Virtual Tour mobile responsive?

Yes — Our tours are fully optimized to run and respond on mobile devices.

Is there more than one Virtual Tour theme?

Yes — We offer a selection of themes to choose from with additional options to come in the future.

Can I have a custom domain for my Virtual Tour?

Yes — We offer the ability to purchase a custom domain through Aryeo. There is an additional fee to purchase the domain.

Can I add a YouTube or Vimeo video to my tour?

Yes — You can embed videos from both YouTube and Vimeo that will appear in your Virtual Tour.

Does Aryeo support Matterport and Other 3D tours?

Yes — You can embed Matterport 3D Tours that will appear on your Virtual Tour page.

Branding

Can my tours be branded with my company information?

Yes — We provide links for both Branded and Unbranded tours, providing that you upload your company logo and information to the tour.

Do you have unbranded Virtual Tours for the MLS?

Yes — You are provided with a link that does not include any branding.

Miscellaneous

Will you be adding additional features?

Absolutely — We are always looking to improve our system and are continually developing new features for our clients. If you have something specific that you would like to see added to Aryeo, please contact us at [email protected] to tell us about it!

How do I reset my password?

No problem — Please visit our Reset Password page to resolve this.

Is there a limit to the number of shoots or tours on my account?

No — We want to see your business continue to grow and reach its full potential. Thus, we do not limit the number of shoots that can be on your account.

Do I need to download any software?

No — The Aryeo platform is hosted entirely online. No software downloads to deal with!

Switch to Aryeo and Receive 16 Free Credits

latests news from us

Related Posts

Aryeo Updates  October 2019

We've launched our new updates for October 2019! These include: setting your own prices on custom domains, multiple company domains, clickable download center images, image watermarks, multiple image drag+drop arranging, and more!

The NEW Aryeo Search

🎉 We are excited to announce the launch of our new search system! 🎉

Payments + Customizable Themes - January 2019

With the new year we are excited to launch two new features for Aryeo — payment collection and customizable themes: